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Platinum Arrival Gift - Ritz-Carlton

Question asked by missgee on Apr 2, 2012
Latest reply on Apr 5, 2012 by missgee

I have checked into a Ritz-Carlton twice within the past two weeks.  Both times I was not recognized as a Platinum Member, nor was I offered a Platinum Arrival Gift.  I cannot make heads nor tails of the Terms and Conditions for this omission.  Am I to speak with them, now, while I am still at the property?  Thanks for any help someone can offer.