AnsweredAssumed Answered

Marriott Grand Cayman.....welcome?

Question asked by almesh on Apr 1, 2012
Latest reply on Apr 27, 2012 by communitymanagers

Do you feel it's proper for a person in management at the Grand Cayman property ( or any property for that matter) to make mention, when I asked for my previously requested room upgrade, that I was staying on points?  I spend too many nights on the road at Marriott properties, and found this to be quite objectionable. I did check in with my Platinum Elite card, so he did know I was more than just a "standard" guest. BTW, the room upgrade was requested prior to the trip by the Rewards folks. I understand properties get sold out, and upgrades are not guaranteed, but I for one did not appreciate the comment.