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Unused Rewards Certificate

Question asked by jlamora on Mar 29, 2012
Latest reply on Apr 27, 2012 by loimln

I have earned two "2012 Spring MegaBonus Free Night Certificate, Category 1-4 Hotel" certificates through my Marriott Rewards program but when I try to use points to reserve a category 4 hotel I'm unable to use the certificate.  Will I need to call Marriott Rewards directly to use these certificates?