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Spirit to serve: Emily @ JW Marriott, San Francisco

Question asked by spbutterworth on Mar 26, 2012
Latest reply on Mar 28, 2012 by communitymanagers

Over the past few days, I have had consistently excellent service from Emily (last initial not known) who is part of the restaurant team serving breakfast.  She's engaging, knowledgeable and personable, providing exemplary service.  When I went for breakfast at 6am, the restaurant had yet to open (6.30am), but she took me to the bar area and poured me coffee whilst I waited.  We chatted about the hotel, the area and made me feel at home there.  As a frequent traveller, both domestically and internationally, I appreciate excellent service when I receive it and wanted to acknowledge her contribution.