I've had the American Express Open Business Card since 2003 with nary a problem in that time. I have however set a fraud alert on the card -- a free service -- that emails and calls me if there is suspicious activity on the card. Today that alert was triggered when a ten dollar Internet charge hit for something at 5 am PDT and a vendor that I did not recognize. I called as they suggested and spoke to a very sympathetic and caring associate who canceled the card, and will have a new one to me by Monday, UPS next day air. A great experience with customer service.
Afterwards I checked the vendor who was involved in the ten dollar charge. Seems that it is part of the wonderful world of rental cars these days--there is a separate company that handles toll charges for rental cars. In this case an Alamo rental in Florida where toll booths have been eliminated and they take a photo of the car's plates instead. This apparently was the reason for the charge, some FLA Turnpike Tolls and of course, a service charge!
Bottom line (s):
- American Express gets high marks for customer service, even thanking me for being a loyal customer,
- Rental car charges seem to be never ending. Fine print is everywhere.
- And a reminder to always check your statements and have a fraud or large purchase alert on your card.