I just paid $25 to pick up a package mailed to the Marriott New Orleans. That is ridiculous for a business traveler, who often has materials mailed to him. The ONLY other time I have had to pay was in LAs Vegas at a casino/resort, and I believe that was $10. This was two small boxes, and I am a platinum member. I will not be staying here again. I will give the manager a chance to refund the charge, but am 99% sure it won't be happening. AVOID!
PS I have already talked to other chains on the street (SPG properties that will match my status) and think this $25 charge could lose Marriott a 100 night a year customer.