When I met both the GM and Director of Operations of the Renaissance Plantation, Fort Lauderdale.
Both gentlemen to the core, very approachable, extremely willing to be helpful, to take all the time in the world. The Director of Operations sat with us for an hour to discuss our feeling about hotels, Marriott and Renaissance.
Our suite is truly amazing, and the staff amazing beyond that. The bartender is a former Broadway performer (Anita in West Side Story and others) and a joy to talk with. Concierges actually do their jobs with a smile A minor TV issue fixed in a jiffy and a bottle of Chardonnay as a gift for the minor inconvenience. This place sparkles with genuinely service-oriented Ambassadors--the term for Associates at the Renaissance.