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question about room upgrade - Gold elite

Question asked by actuary67 on Feb 27, 2012
Latest reply on Feb 28, 2012 by mtgbrkrinfl



I was wondering how common it is to receive a room upgrade as a Gold elite member.  I've stayed a couple of times now as a new Gold elite member, but no dice.  Most recently (this past weekend),I stayed at a Courtyard with a half-empty parking lot, and with a number of upgraded rooms showing on the reservation site... however, when I asked if any room upgrades were available for the night, the reply was a firm "no".  What gives?  Is it at the discretion of the hotel, or is it supposed to be automatic (assuming they have rooms)?