I feel your pain! But I must share a story of a recent stay that further adds to the pain... Recently found out I was Lifetime Platinum and when I checked into a major San Diego property they gave NO special greeting or upgrade or nothing! Matter of fact when I inquired about the upgrade they said they were saving those for the convention VIPS!!??
So I guess my 12 + years of loyalty make me an un-VIP??
Thanks for nothing Marriott for achieving your highest level of loyalty