Awesome Employee with an outstanding spirit to serve!!

Discussion created by jinamizi on Feb 13, 2012
Latest reply on Feb 17, 2012 by communitymanagers

Have you stayed at the Marriott's Village d'lle de France Resort as yet?  If not, I encourage you

to include this one in your very next itinerary to Paris Disneyland.  All of the associates were

great which is what I have come to expect at my Marriott stays but there is one in particular that

I have to give an honorable mention!  His name is Jeff P. and he was totally awesome!!  My party

included five adults and we chose to travel on what seemed to be the coldest week in Europe.

My hands were frostbitten just running back and forth from the cab to reception toting luggage.

We checked in our villa after 9:00pm which meant housekeeping was closed for the night and

it was 11:00 pm before we realized that we didn't have any heat.  We ended up bundling up

around the stove all night.  When we notified  reception in the morning, we had the pleasure

of meeting Mr. Jeff P.  He was so gracious and kind to us and made us feel like our discomfort

was his own. He immediately compensated us by upgrading us to a larger villa, he gave us

vouchers to use at the market place and also took care of our Cab expense. He also gave us

vouchers for sightseeing in Paris and extended our checkout time two hours.  This was Marriott

VIP treatment at it's best!!  With Mr. P's extraordinary spirit to serve, everyone forgot about the

inital discomfort of the first night in our villa.  Kudos to you Mr. P and continue to be the knight

in shining armor you are, a top notch Marriott employee!!