First of all, I want to congratulate Tom Coughlin, Eli Manning and all Giants' fans for a great game! It was devastating for me to watch, especially that 12 men on the field penalty against the Giants that knocked about 10 seconds off the clock at the end, but today is a new day and it's just a game -- until next season begins.
Recently I stayed at a Best Western and received the following:
"We are committed to making Best Western hotels your first choice when your need for hotel accommodations arises. Your honest opinion helps us discover how we can best meet your travel needs at any one of our more than 4,000 independently owned and operated hotels around the world. Please take a moment to complete this brief questionnaire about your recent visit to BEST WESTERN PREMIER Regency Suites Hotel-Spa, where you checked out on January 29, 2012.
To complete the survey, please click on the link below, or simply copy and paste the entire web address into the address field of your browser..."
In addition, I have received a similar kind of survey almost every time I have flown Delta (which is a lot).
Why can't Marriott institute this? There used to be comment cards in the room. I think perhaps a lot of fixes to the system could be provided (and perhaps without all our complaints) if they used Survey Monkey or some other tool to identify problems the way BW and Delta do.