davidktyu

Using points at a Marriott Vacation Club property

Discussion created by davidktyu on Feb 5, 2012
Latest reply on Feb 15, 2012 by klaus29

I recently had an unpleasant experience on a vacation in Orlando while using my Marriott points at the Marriott Grande Vista, a Marriott Vacation Club property.

 

The front desk staff (Kyle) told me that my Marriott Status (I'm a Platinum Premier) didn't apply at their property (I spent 75,000 points for 3 nights at this property) and 'the owner makes the rules" which included a 10:00 am check out time and late check out request was like 'begging for a favor".

 

I suppose the Vacation Club is only remotely affiliated with Marriott and they didn't care about Marriott's loyality program.

 

So fellow Marriott Reward members, beware, don't expect any priority with your Marriott status at Vacation Club properties.

 

As for myself, my response to the "the owner makes the rules" remarks is ``indeed, you owner can make all the rules you want, as a consumer, I can make the choice``.

Outcomes