I'm currently enjoying a two night stay in Reading, PA. There were no Marriott properties until a Courtyard was built 2-3 yrs ago. I checked in late last night (10:45 PM). The young lady at the front desk was upbeat, friendly and helpful. She was apologetic that she couldn't offer an upgrade since the hotel was completely sold out. I appreciated the thought.
My room was in great shape including the extra towels and extra pillows that are noted on my profile. I estimate that less than 10% of the time does a hotel deliver on these two fairly simple requests. There was even a copy of the USA Today on the desk.
I'd like to compliment the management and staff at the Reading Courtyard for doing the little things to make a loyal guest feel welcomed.