marcb01

One exceptional Marriott worker

Discussion created by marcb01 on Jan 22, 2012
Latest reply on Jan 26, 2012 by communitymanagers

Krista K. at the Vail Marriott Resort and Spa is a wonderful individual and a credit to the spirit of Marriott.  I stay at this property often as a frequent skier and I find myself looking forward to seeing Krista every time.  She seems to work non-stop and whenever I arrive she always resolves any issue that might arise.  If the room isn't ready, she handles it.  If the front desk line is daunting, she handles it with a smile.  If I need something out of the ordinary, she finds it or offers a way for it to be accomplished.  I recently booked several rooms for family and friends and we arrived before the rooms were available.  She quickly and efficiently located a block of rooms that were ready and got us on our way for a wonderful trip.  In all the Marriott hotels I visit I think she is the one associate that truly stands out in my mind and I hope she never leaves. She is a credit to your company.

Outcomes