Acknowledge Monika V at the Glenpointe Marriott

Discussion created by tammi on Jan 17, 2012
Latest reply on Jan 18, 2012 by communitymanagers

I would like to Nominate Monika V at the Glenpointe Marriott in Teaneck NJ for outstanding service. I am a platinum member and am one of the top staying guests at the Glenpointe. Monika always goes the extra mile to make my stay wonderful. SHe knows my name and has my key ready for me when I arrive every other week when I am there. She has printed items out for me that I needed and she recently mailed some clothes that I needed from a bag that I leave in the Bellman's room. She had to go through my bag to find the 2 items that I needed. She switched rooms for me the other day when I was there as they were doing construction at the hotel and I needed to sleep during the day. If my heater was broken in my room she has comped a movie for me. She has a very calming manner and nice voice. She has gone out of her way to email me missing invoices for me. She even has gone out of her way to get us in when the hotel is oversold with my platinum override. She has made several dinner reservations for me as well. Please acknowledge her for her outstanding service.