Vote with your wallets

Discussion created by profchiara on Jan 17, 2012
Latest reply on Jan 17, 2012 by jasper100

Based on so many recent posts (and my own experiences) about diminished service, CLs, lack of breakfast, ill treatment, having to pay for 'free nights', etc., can I suggest that for any and all of us who feel jilted that we vote with our wallets or purses and take our business where it is more appreciated? Maybe  the grass is not greener, but on the other hand, maybe we will find that it is.  FF and loyalty programs only succeed when they earn and keep the loyalty of their best customers.