Carlos in front lobby at the JW Guanacaste Resort

Discussion created by newporttraveller on Jan 16, 2012
Latest reply on Feb 13, 2012 by ltietjen

We visited the JW Marriott in Guanacaste Costa Rica for 9 days this past week. Carlos in the front lobby greeted us our first minute of arriving and continued to help us through the last minute of our departure. Simply put he was awesome and the best associate I've met at any Marriott property including the 5+ Ritz Carltons I've stayed at around the world. Carlos offered his knowledge of the area recommending local cuisine that was not to be missed. The places he recommended were the highlights of our trip by far and led us to experience all of what Costa Rica had to offer. My fiancé and I made an effort to come back early on our last day to tell him thank you and goodbye before his shift ended. Our trip wouldn't have been as special without his help and therefore I believe he is well deserving of this award. Please feel free to contact me with any additional questions.


P.s. Unfortunately I did not get Carlos's last name as his name tag did not have this.