Erin S. is a front desk manager at the Renaissance Downtown Chicago, and is absolutely the best. Erin is great with each guest, ensuring that her and her staff provide the best possible experience at check-in and check-out no matter the status of the guest or the length of the stay. Being greeted at any time by someone that is competent, friendly and polite starts and ends any stay with such a great feeling.
Erin does also go the extra mile with her frequent guests to ensure that, as much as possible, room preferences and location are met. With frequent guests the courtesy is also extended to family and friends that may be staying at the hotel.
If you're staying at the Renaissance in Chicago Downtown - I have no doubt you will have a great front desk experience from any of the staff!