AnsweredAssumed Answered

Points discrepancy

Question asked by gdmig71 on Jan 11, 2012
Latest reply on Jan 20, 2012 by gdmig71

Fellow Marriott Rewards members:


Has anyone ever experienced discrepancy on their point balance?


Somehow my point balance was reduced.  There were no deductions - just the point balance went down.


One week it was over 100K then down to about 30K after a couple of weeks.


Of course, if you tally all the transactions now it will add up correctly to the 30K.


I always monitor my point balance; I see my balance everytime I login online to book hotels every week.


Anyone else ever had this problem?


The difficult part is to convince Marriott customer service since I dont have any records of the previous total point balance.



Premier GM