Fellow Marriott Rewards members:
Has anyone ever experienced discrepancy on their point balance?
Somehow my point balance was reduced. There were no deductions - just the point balance went down.
One week it was over 100K then down to about 30K after a couple of weeks.
Of course, if you tally all the transactions now it will add up correctly to the 30K.
I always monitor my point balance; I see my balance everytime I login online to book hotels every week.
Anyone else ever had this problem?
The difficult part is to convince Marriott customer service since I dont have any records of the previous total point balance.