"Great by Choice"

Discussion created by anadyr on Jan 10, 2012
Latest reply on Jan 10, 2012 by anadyr

Just finished reading the book of the same  name.  Great read and highly recommended.


Though Marriott is not mentioned in the book, the rules of making a company great apply,  In a service industry customers notice little things, which can become bigger things, and eventually drive them to a competitor.