Where do you request "Customize Your Reward" rewards?

Discussion created by lovesnow on Dec 26, 2011
Latest reply on Jan 11, 2012 by jerrycoin

In the terms and conditions - - there is a section for customizing a reward.


I can't find it anywhere on to actually submit a request.


I am trying to get a suite with 1 king and 1 double bed at a full-service hotel in Orlando (trying specifically the JW or Ritz near WDW) using points and this is not available on the normal reservations pages using points.


Anyone know how to use points to reserve a suite other than this mysterious customization link which seems to be hidden very well if it really exists at all?