Just returned from an excellent stay at the JW Marriott in New Orleans. I was recognized as a platinum eltie member, asked for my preference of welcome gifts, and upgraded to a deluxe corner suite on the Concierge floor (27th floor). The Concierge Lounge is very nice with fantastic views of the Mississippi River and a great spread for breakfast and evening. After calling down on our second night with some frustrations with the airconditioning system in our room, an engineer came promptly. The next day I was surprised to learn that I had been given 5000 bonus reward points for my inconvenience!