Reward Stay - Waikoloa Beach Resort & Spa

Discussion created by iestrikesback on Jun 21, 2011
Latest reply on Jan 15, 2013 by iestrikesback

We just completed a reward stay at this Big Island resort, so I thought I'd share my experiences.  In regards to the controversial new "mandatory" resort fee which is about to kick in, here's how it works here:  Their $25/day "Resort Activities Program" includes these items, per the card handed out at check-in:

  • Unlimited In-Room High Speed Internet Access (which Gold and Platinum get free anyway)
  • Daily Self-Parking ($18/day by itself)
  • Free Local, Inter-Island, Toll Free Connect and Long Distance Calls to the United States & Canada

Although it wasn't listed on the card, they also threw in a free Glass Bottom Boat ride (good for 4 persons per room).  This was a decent enough 35-minute ride out by the local reef, with easy view of fish and some turtles.


Also, Platinum and Gold members get the following "Kama'aina" Benefits:

  • Discounted "Resort Activities Program" - $15/day
  • 50% Discount at the Kona Coffee Shoppe
  • Discounted Poolside Cabana Rental of $30/day (regular $50/day)
  • Special Luau Pricing (we didnt go, so not sure what the discount was)
  • 500 Marriott Rewards Points for every Hawaii Calls dinner (their main restaurant)

Since self-parking is already $18/day, we just went with the "Resort Activities Program" at $15/day which included the parking.


When I booked this resort using points, I went with the lowest category room, "Mountain/Resort View" therefore using the minimum required points.  Then I noticed about a month or so before my trip, they had upgraded my room to "Pool View".  Then, upon check-in, they further upgraded me to an "Ocean Front" room, with a spectaular view!


Also, we used $1000 worth of Marriott Cheques (for food/drinks, resort fee, etc.) upon check-out without any hassle whatsover.


In summary:

  • I didn't have an issue paying the $15/day resort fee (including parking), if I was going to get hit with $18/day for parking anyway.
  • At this resort, DO NOT book the higher category room using more points!  You will almost surely get upgraded to the best available room!
  • They definitely recognize elite members here.

This is a beautiful resort at a great location, within walking distance to great shopping and restaurants.  Hawaii Calls has a killer breakfast buffet, and keep a lookout for their Dinner and Happy Hour specials, which can save a lot of $$ over their normally high prices.


That's about it!  For more details, feel free to respond, or send me a private message.