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Expiring 35K Points Certificate

Question asked by shanayze on Mar 26, 2020

Hi Marriott team/experts, i have an AMEX Certificate for 35k points which expires in a few weeks. We have a shelter in place rule where i am and so it wouldnt make sense for me to go to the local hotel to redeem that certificate for a stay but i dont want to lose out on it. I have asked the hotel if i can mobile check-in and at least get the stay credit, to which they replied "NO". So now i ask, can exceptions be made? Or can the expiry date be extended to post Covid so i can redeem it? 

 

Thank you!

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