No more personal Ambassador?

Discussion created by bosyh on Mar 26, 2020
Latest reply on Mar 27, 2020 by pat2927

So I got this email from Marriott today:


As an Ambassador Elite member, you are among our most loyal and valued members. As such, I wanted to reach out personally to keep you updated on the COVID-19 crisis and its impact on our company and our program. You may have seen a message from our CEO, Arne Sorenson, in which he shared his thoughts about how much our hearts and thoughts go out to the people who have been affected by this unprecedented event, and how much we appreciate the healthcare workers, local communities, and governments around the world that are on the front line working to contain this coronavirus. I hope you and your family are taking precautions and remain healthy.


Today, governments around the world are making decisions to halt nonessential business activity, and many of our Ambassadors work from contact centers around the globe that have been required to close. As a result, we have adapted the way we deliver the Ambassador Service to you, while enabling us to protect the health and safety of our associates worldwide.


As we continue to react to the unfolding situation, your personal Ambassador may not be available to assist you directly. To preserve the level of service we strive to deliver to Ambassador Elite members, we have engaged our global Ambassador Service team to respond to and address your needs, just as we do after-hours when your personal Ambassador is not working. This approach will help us ensure you get the timeliest response to any travel needs you may have.


For now, we ask that you reach out to the Ambassador Service by email at xxxx or call:



So potentially I will be without an Ambassador for a few months or even the rest of the year? Anyone else also gotten this email? Are you still able to reach your Ambassador?


If it is goes on for the rest of the year then what is the difference between Ambassador and Titanium? I'd say none. Adds this to the no status extension policy I'd see myself jumping off the boat next year. Marriott would have effectively strip me of my status and compensated with nothing.


I find it surprising that Ambassadors couldn't continue to work since they can entirely work from home. Just need a computer and a phone to answer email and calls. Are Marriott doing cost saving by laying them off? Find it very strange. Especially considering I had already "paid" for their wages with staying 100+ nights last year.


What's even funnier: I relied to the email and got the auto-reply saying I replied to an automated messages. Really funny when you consider this is supposed to be "personal" update for Ambassador elites: "

As such, I wanted to reach out personally to keep you updated on the COVID-19 crisis and its impact on our company and our program