We recognize that the unprecedented circumstances surrounding the Novel Coronavirus (COVID-19) are impacting travel plans for many of our Owners and guests. With this in mind, we want to provide additional updates to help you respond to the current situation in connection with any reservations or resort information you may have or need.
Reservation Modifications & Cancellations
Our global Owner Services teams are diligently assisting those Owners whose travel plans have changed, resulting in longer hold times than usual. We sincerely appreciate your patience and understanding.
For arrivals within 75 days:
As always, you are able to cancel an existing reservation by logging into your Owner website. You can also cancel an existing reservation by calling Owner Services.
For arrivals more than 75 days from today:
For Owners with travel plans more than 75 days from today, we ask that you please contact Owner Services at a later date to allow us to serve those Owners with more immediate travel plans. As a reminder, all Owners may also plan and reserve future stays at your Owner website, 24-hours a day/7-days a week.
Resort & Area Information
Our global response teams continue to provide around-the-clock assistance to our resorts, and we remain committed to the safety and well-being of our Owners and guests during these difficult times.
The rapidly evolving situation associated with COVID-19 may also require adjustments to be made to the availability of some onsite amenities and services for the health and safety of our Owners, guests, and associates. Additionally, local, state, and federal governments continue to provide additional guidance that may affect our resorts, resort amenities and/or local attractions.
While we recommend that Owners check publicly available resources prior to traveling, soon we plan to begin posting updates on both resort operating conditions and key area information via your Owner website to assist our Owners with travel planning.
As it has always been, the safety and security of our Owners, guests and associates remains our focus. We appreciate your patience and understanding as we continue to respond to this unprecedented situation, and we thank you as always for being part of Vistana Signature Experiences family.
Vistana Signature Experiences