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Covid-19 and pre-paid stay cancellations

Question asked by rolgard on Mar 14, 2020
Latest reply on Mar 25, 2020 by tef6178

I've just cancelled a pre-paid reservation in Brussels for early April (and a non-pre-paid Paris). The Covid-19 statement says cancellation fees are waived, will I get a refund for the Brussels stay? The cancellation confirmation still said 'cancellation fee payable'. I'm titanium elite, not sure that makes any difference! Thanks