nmb255

Not my booking

Discussion created by nmb255 on Mar 2, 2020
Latest reply on Mar 2, 2020 by nmb255

I'm on the way to airport today and load up the marriott app to do online check-in for tonight's hotel. I then notice a booking for tomorrow which I haven't made.

 

I look closer, there is another email address which I don't recognise. Look further and there is a creditcard which isn't mine. The booking seemed to be made through booking.com as a prepay rate. I don't have a booking.com account. I can't cancel the booking as it's past the cancel by 24hours. The booking was not there, to me, a few days ago.

 

I've checked my emails and of course I don't have any notification of the booking nor reminder about the upcoming stay.

 

I've emailed reservation support about this. Maybe it's time to change my account password!

Outcomes