AnsweredAssumed Answered

What should I expect from Marriott?

Question asked by mrunalgoldmember on Feb 28, 2020
Latest reply on Mar 2, 2020 by issaquah

I went to Atlanta Marriott Marquis a week ago for a convention. I was at the lobby near a restaurant and a bar where we all used to hang out during and after convention. I was sitting with my backpack which had my macbook, android device, cash, and some important papers. I went to the restaurant for 3 mins and when I returned, my backpack was gone. I usually dont leave my backpack unattended, but it was a marriott marquis and I don't expect theft. 


I complained to security and asked them to look at cameras right away. 3 hours later I called security again, and asked the status. They answered that camera angle was not pointing at the place I was sitting so they cannot help. I was sitting in the lobby. How can a camera not point at the lobby? 


I am not sure what to do at this point. I just lost more than $2000 worth of electronics, and important papers.