AnsweredAssumed Answered

Anyone having trouble making online reservations using AAA rate?

Question asked by cmbyrne-51 on Feb 25, 2020
Latest reply on Feb 26, 2020 by placestoseeandgo

I have been making reservations on the Marriott website for YEARS using my AAA membership with no issue.  However, the past couple of weeks when I enter my AAA membership number, I get an error message that it is not a valid number and to pick another rate.  I verified my account number with AAA and they indicated that it is a known issue with Marriott.  However, I have contacted Marriott through email, Facebook Messenger, chat and phone and am still being told there is no problem.  I have tried multiple browsers, cleared my cookies and also used the mobile app with the same result.  Today, I actually tried using my friend's AAA number and her's also got an error.  I have tried numerous properties, dates, etc. with the same result.  Anyone else having this issue or have any suggestions?  I have been repeatedly told to call the reservation number, but I do most of my reservations on line and prefer it that way.  Hoping someone out there can help!

 

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