AnsweredAssumed Answered

Marriott 7 Night Stay Certificate - Category 6

Question asked by felaris on Feb 13, 2020
Latest reply on Feb 15, 2020 by placestoseeandgo

Hey everyone,

 

I was wondering if anyone has had any success extending this certificate more than once. I was able to get it extended through July of 2020 but want to use it in December of 2020. The reps on the phone have not been helpful. They have stated that you can only extend it once (I was never told this) and that it is literally impossible for them to extend it again.

 

I am a Titanium Elite member trying to book my 7 night for my honeymoon and am trying to figure out how to get this cert to apply 5 months after the expiration. Additionally, I had thought you had to book the cert before the expiration date, not that the stay had to happen before the expiration date (did not see any fine print on the cert).

 

I spoke with the Rep's manager who sent in a report to customer service (I thought I was speaking with customer service) who is supposed to respond within 5 business days - so I will update this after that unless anyone else has any tips or advice.

 

Thanks!

Outcomes