Suite Upgrades

Discussion created by doordoctor on Feb 6, 2020
Latest reply on Feb 7, 2020 by pat2927

I lost several upgrades because the hotels would not honor them.  I have tried to use them this year and both in instances was told the hotel does not honor them.  I asked to have the reward switched to free nights and was told once i made the change it could not be reversed.  As a Lifetime Titanium Elite this is absolutely frustrating.  If the hotels have the option to no honor the upgrades why are they part of the Marriott family.