Lack of Elite recognition at check in?

Discussion created by dcr022002 on Feb 4, 2020
Latest reply on Feb 9, 2020 by martinr

Hello, I am Titanium Elite.  I've stayed 10 nights already this year.  I was thinking yesterday, only one time this year has my status level been recognized, or asked about extra points upon check in.  I stay at a range of properties, Fairfield Inn to full service Marriott.  In fact the one recognition was at a Fairfield Inn.  Yesterday, (Billings, MT,  SHS) no recognition, no mention of reward bonus, and I asked the front desk clerk if I could grab a bottle of water and he actually asked me how I would like to pay for it?  Has anyone else noticed that clerks are no longer recognizing our elite status and loyalty?