I selected the SNA award for 2020 and they have still not been posted to my account. I contacted Marriott Bonvoy early January and was advised they are aware of my elite choice but they would not be in my account unitl 31st January. This has not happened, so I contacted Marriott Bonvoy again today and have now been advised that they will now be posted on 28th February. I was advised this was due to technical problems. Has anyone experienced this?
PS: I also chose SNA awards for 2019 but did not have any success with using them.