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Anyone else missing Suite Night Awards?

Question asked by solkua on Jan 24, 2020
Latest reply on Jan 25, 2020 by solkua

I had one night suite award night in my account (for 2020) that I haven't added to any upcoming reservations, but it recently disappeared. I called the Titanium line and I was told that this is routine maintenance and it will appear by the end of the month. Anyone else get this same line? Just doesn't seem accurate. If I had wanted to apply it to a reservation this week, they basically told me that SOL because they haven't added them back to our accounts. 

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