AnsweredAssumed Answered

Confirmed Suite Night Award not provided by hotel

Question asked by colon001 on Jan 14, 2020
Latest reply on Jan 16, 2020 by verysuiteboy

Has it ever happened to anyone that after you apply your Suite Night Award for a stay, you receive confirmation from Marriott that it was secured but then the hotel doesn't assign it?

 

It occurred to me during a family vacation at the Residence Inn Breckenridge, CO last week. The front desk couldn't care less. After calling Marriott I was given 10,000 points for the trouble but I'm still in the process of trying to get those SNA back.

Outcomes