Through annual choice benefits I had a total of 10 SNA’s - 5 expiring end 2019 and 5 expiring end 2020.
i used 4 of these last year and expected to have 1 expire and be left with 5 remaining.
When 1st Jan 2020 rolled around I found myself with only 3 SNA’s remaining, which I queried with customer service.
I got back a reply explaining which SNA’s had been applied to which reservations, and stating that my entitlement is correct.
This shows that 2 of the SNA’s I used last year were 2020 expiry. Because they were applied out of expiry order, I am “out of pocket” by 2.
i didn’t determine which were used - the Marriott reservations system decided this - and this is surely not the correct behaviour?
i have queried this with CS again and am awaiting a reply.
Anyone had similar experience - or have any suggestions as to how to resolve please?