AnsweredAssumed Answered

Should suite night awards be applied in order of expiry?

Question asked by pjt on Jan 11, 2020
Latest reply on Jan 13, 2020 by gobisbay

Through annual choice benefits I had a total of 10 SNA’s - 5 expiring end 2019 and 5 expiring end 2020.


i used 4 of these last year and expected to have 1 expire and be left with 5 remaining.


When 1st Jan 2020 rolled around I found myself with only 3 SNA’s remaining, which I queried with customer service.


I got back a reply explaining which SNA’s had been applied to which reservations, and stating that my entitlement is correct.


This shows that 2 of the SNA’s I used last year were 2020 expiry. Because they were applied out of expiry order, I am “out of pocket” by 2.


i didn’t determine which were used - the Marriott reservations system decided this - and this is surely not the correct behaviour?


i have queried this with CS again and am awaiting a reply.


Anyone had similar experience - or have any suggestions as to how to resolve please?