Ambassador Status Spend Issue

Discussion created by remeam on Jan 9, 2020
Latest reply on Feb 18, 2020 by remeam

We accrued over 100 nights in 2019, so the only question as to whether we would reach ambassador status for 2020 was with spend. We were told that all spend accrued before the end of the year would apply towards ambassador status for 2020. Our final trip of the year was Dec. 26th through Jan. 1st. Prior to that trip we were about $3,400 short of the spend requirement. My husband called beforehand, and a customer service representative told him that the spend would be credited per each day it was accrued, not when it was submitted for final billing (i.e. all spend accrued Dec. 26th-Dec. 31st would count towards 2019). That spend was well over the $3,400 needed (around $5,700).


Now Marriott is refusing to honor that spend. They are saying that since the final bill wasn't submitted until Jan. 1st, it will count towards 2020 as opposed to 2019. Had we known they would not honor the representations that were made, we would have arranged with the hotel to have the bill pre-paid on Dec. 31st for the amount that had already been accrued at that time.


In the same breath, Marriott is now telling him that all of those nights (Dec. 26th-31st) will be for 2019 as opposed to 2020. This seems to be not only unfair, but also like Marriott is attempting to "have it both ways" in order to prevent a longtime loyal member from gaining Ambassador status.


Has anyone had any experience with this? Thanks in advance for your insight. ambassador elite