Seem marriott is hitting a new low - or perhaps it's been going on all the while and I've just never been affected.
But I've had a reservation for months, using points, at a hotel in Kansas City.
Today I got a reservation confirmation email for this reservation. After taking a look, I noticed the redemption rate increased, so Marriott took it upon itself to cancel my existing and rebook - at the higher rate.
Of course I'm sure this is well within their rights - certainly buried in the terms and conditions. But it seems to be a pretty crappy customer service move. I mean, what keeps them from upping the redemption rate (significantly) days before any of us are to make our trips? When it's too late to get another accommodation at a reasonable rate?