I inquired by phone of Customer Service about the possibility of an Birthday Elite night award this year (2019) and was told they were offered last year but not this year. In 30 years have never received one, and in 2018, I made to sure to update my profile communication preferences . Yet from other posts that I have read it appears that an elite night is still being awarded at times. Why the mixed messages ? Is there an official process by which to request the elite night ?