Hi all. I'm life time gold elite. I'm still loyal to Marriott (and SPG) after all these years, just don't travel like I used to. However, I have been noticing a constant problem getting Marriott points applied for stays. This seems to be more of the rule now a days vs an exception. In particular, make a green choice and welcome points are missing most of the time even though I have confirmed them before check out. I miss the days where the Marriott Folio listed the points and bonus for documentation and confirmation! Never had issues with SPG and miss the program.
Recently I had a stay in which welcome points and make a green choice points are missing. The room was paid on the company master - which I actually contact and cut the check. I get that my personal account does not get the points for the room as it is paid by the master. However, I should be getting my elite welcome points and make a green choice for lack of cleaning for the week. Customer service is refusing to fix. Took two contact to get a response - I'm in month two. I asked for a manger and escalation. Many days later I get a call at 2:30AM from India. I did not pick up as there was no caller ID, India and the middle of the night. I received an email saying it was the customer service manager. What manager in customer service cant understand time zones!! He asked me to call him in India - that's right make an international long distance call at my expense to resolve an issue with Marriott. I will have to find time to try to resolve this again (major pain).
As a previous posted mentioned, the old programs still gave you night credits for choosing the hotel too.
Anyone else having these issues? Both accurate accounting of points and horrible customer service.