I can’t seem to see peak and off peak rates, for dollars or points. Even booking in off season times. Any suggestions? Thanks.
Please let me know if this resolves your question:
On my mobile device I downloaded the Chrome Canary web browser from the Google Play store. I launch that and navigate to marriott.com. then under the app options I change the view to "desktop site." Then I use the flexable date search using points, and choose the hotel I'm interested in. Here's a view of the Atlanta Sheraton Hotel, which is 35,000 points per night, 30,000 during offpeak, and 40,000 during peak:
I guess an easy and intuitive CX isn’t on Marriott’ web development radar. I see flex dates on my Apple devices but I was hoping Marriott would make it easy to know dates for peak and off peak. British Airways does this and their technology is painful. Thanks for the help.
jw99, there used to be a way to show all properties offering the "offpeak" award rate for a given night or nights, while filtering out properties offering the regular award rate. It was the P17 corporate/promo code for PointSavers. Since the rollout of peak/offpeak award pricing this year that code no longer filters the properties only offering offpeak/PointSavers rates. It appears to have been unlinked to the lower rates and now merely shows the award rate for all properties regardless whether the rate is peak, regular, or offpeak, much like clicking the "use points/certificates" box. My hunch is this is one of the loose unresolved ends created by merging the programs and rolling out the peak/offpeak award pricing. Given the continuous, albeit slow improvement of the app (adding the flexible date price caledar/the ability to search multiple rate codes at once), it seems like Marriott is genuinely trying to provide as many search options for its customers as possible. I bet this gets resolved over the next year or so.
jw99, I doubled checked the P17 rate code and thought it might be working to filter offpeak and PointSavers properties, but it's not. Another recommendation would be to search a city for given nights using points in desktop mode of your webbrowser, filter by desired brand, and sort by price. If you scroll down PointSavers rates pop out in green, but there is no way to quickly descern offpeak rates which are 2,500 or 5,000 points more than the PointSavers rates. It's just one of those things where you must use the Bonvoy App and browse Marriott.com in desktop mode until the App's functionality is improved.
I also never see point savers. Taking a year to create better consumer experiences for a global brand is embarrassing. I do this for a living and I know it’s very possible. It just takes investment. Thanks for your help.
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