Reservation for two persons, becomes three at checkin and out.

Discussion created by garuda on Dec 11, 2019
Latest reply on Dec 12, 2019 by itsaboutthechallange

For he third time in the last two months, a reservation at ta Sheraton in Thailand, and now Viet-Nam magically and erroneously changes from two persons to three at check-in, and third person charges accumulate until the error is discovered at check-out. Happened at Sheraton Cha-Am, Thailand, Sheraton, Da Nang, Viet-Nam, and today at Sheraton, Nha Trang, Viet-Nam. I verified yesterday the the reservation was recorded in the Android app was for two persons.


Anyone else experience similar errors?