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Not Marriott quality!

Question asked by amishgrma on Dec 8, 2019
Latest reply on Dec 9, 2019 by jamaicantraveller

Recently we stayed 4 days at the Columbus Airport Marriott using a suite upgrade with Platinum Elite, the room we were given was the former meeting room with no couch, decorations or a dresser. According to the Front Desk Manager "Room 524 is the only suite that has been through a complete renovation" but we were moved the following day into a comfortable suite. This was during the Thanksgiving weekend when the hotel was almost completely empty. 

We do not feel the hotel's response was adequate, how do I contact a Marriott customer service representative above the hotel?

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