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Escalating an un-answered complaint

Question asked by cavalinorampante on Dec 8, 2019
Latest reply on Dec 11, 2019 by arizonatag

I recently had a bad experience staying at a new Luxury Collection property in the UK, which deserved a letter of complaint, which I addressed personally to the GM.  That was two weeks ago and I have not had any acknowledgement, let alone an apology.

 

What is the best way that I can ensure that this complaint comes to the attention of the GM?  

 

Can anyone help?

 

Many thanks

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