I am hoping someone can help me. In the beginning of September I took on new responsibilities at work that would significantly increase my travel. I called Bonvoy and activated the platinum elite challenge...or so I thought.
The person I spoke to on the phone told me that there wouldn’t be a confirmation email. So, even though it gave me anxiety - I had to trust that I was enrolled and everything was correct. I never noticed anything in my promotion section but knew that was normal.
Today, I called to check on my status (as I am 99% sure I achieved the challenge before the 90 days) and was told there was no record and there was nothing that could be done. I was shocked.
I researched hotel programs before I decided to continue with Marriott as I knew the level of my travel would be significant. I chose Marriott for their hotel excellence and selection of luxury hotels.
I am hoping something can be done as I was so excited to continue my loyalty.
My stays are all paid and in the attached documents.
Thank you all.