Repeated Missing Stays..Frustrated

Discussion created by nycjward on Dec 2, 2019
Latest reply on Feb 24, 2020 by brightlybob

Hi all,


I am constantly having to report missing stays.  Four times in the past 8 weeks alone. I always book directly through the Bonvoy App and I get emails about my stay etc.  Every time I call to complain all they say is sorry thank you for being a valued platinum elite member.  I have sent emails asking what the problem is, is it me, the hotel, the system?  Never an answer.  I have to wait the required 10 days to report a missing stay (which by that time many forget), then once submitted it asks for an additional 10 days to post!  Then I have to remember to check that I get the elite nights and points that I have rightfully earned.


I should not have to fight for my points/nights.  All I want is what I am entitled to based upon my stays.  So this morning, once again, I submitted my proof that I am missing 5 nights at a hotel.  I have to do the leg work every time for them!  I chose to go all in on Marriott in September and since then I have gone from Silver Elite to Platinum and by next week Titanium.  I am so frustrated.  Is there anyone I can reach out to that can actually do something about this continuing issue?  Thanks for letting me vent.  It's taking way too much of my time and research.


Joe Ward