How do I escalate an issue with a "reservation"
I have talked to Marriott customer service 2x and just sent an email to customer care. I'm not feeling very optimistic that I will get a resolution.
Needed hotel in Milan, Italy for my family
Called Italian Marriott #, got an American
Agent booked what I assumed was the Melpensa Sheraton Milan Italy, got confirmation #
Arrived with my family at Milan Sheraton... NO RECORD in any system was found.
Stayed in the Sheraton location in Italy.
Flew home the following day to find a charge at a Courtyard Marriott in MARYLAND!!!!!
Local Hotel has declined request for refund twice.
Would like to escalate this higher!