Have any of you tried using your suite night rewards and gotten a regular room upgrade? I've used them at two different stays and both times was upgraded to a handicapped-accessible room. I just don't find the shorter closets and extra seating option in the shower pleasant or convenient. It's certainly not what I think of when I think upgrade. Has anyone else had this experience?
I haven't heard of this happening with SNAs. Where did it happen? Was your original reservation for a handicap accessible room?