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Suite Night Rewards - Accessible Rm Upgrades?

Question asked by mangascolorado on Nov 24, 2019
Latest reply on Nov 24, 2019 by martinr

Have any of you tried using your suite night rewards and gotten a regular room upgrade?  I've used them at two different stays and both times was upgraded to a handicapped-accessible room.   I just don't find the shorter closets and extra seating option in the shower pleasant or convenient. It's certainly not what I think of when I think upgrade.  Has anyone else had this experience?