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Worthington Renaissance Hotel in Fort Worth

Question asked by swm511 on Nov 25, 2019
Latest reply on Nov 26, 2019 by arizonatag

Does anybody have a good manager contact at the Worthington Renaissance Hotel in Fort Worth?  I have a reservation there this weekend and requested the Titanium member suite upgrade.  Was told by reservations that the request would be confirmed 5 days before arrival.  Were now 2 days before arrival and no response.  They are not responding to the elite desk staff at reservations either.   I've called the hotel directly on 3 different occasions with questions and asked to be transferred to a manager.  Got voicemail each time and left nice messages - but nobody ever calls back.  For one of the "premium" brands, this is pretty bad.  Would appreciate any help.